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John K Muller, PhD

iTrackIt
Teamed up with other designers to redesign a mobile application for tracking building inspections. This involved conducting ethnographic research, mapping the current experience, iteration of mockups, and validating with end-users.

01
Discover
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In-field research with product end-users
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257 research hours total
02
Define
Mapped out current and future improvements for:
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Information architecture / hierarchy
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Navigation
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Workflows


03
Design
Created progressively higher-fidelity designs
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Previous state
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Wireframes
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Low-fidelity
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High-fidelity prototypes



04
Validate
Conducted moderated user testing to validate design solutions

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